Dealing with Difficult and Challenging Conversations

Dealing with Difficult and Challenging Conversations

Learning Outcomes

By the end of the session you will:

1. Have considered what makes conversations difficult

2. Identified some strategies to deal with challenging situations

3. Use case studies to develop your skills in this arena

Facilitator: Jill Webb: Chinara Enterprises Associate

Jill is a positive and enthusiastic trainer, coach and mentor. She has worked in the health and social care sector for over 20 years, starting in early Years and most recently working with families and professionals across the continuum of need. She successfully ran a tendering process to secure a large contract to deliver work on behalf of the Local Authority.

Her wide variety of experience helps her to work with a variety of clients and she enjoys developing the agenda and working together to meet agreed on outcomes

Fees £25 + VAT  for non-members

£15 + VAT  for members